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User Terms and Privacy Policy

1. Making a booking

1.1 Once you have chosen a property please make your booking by selecting the 'book now' button. Having verified the availability with the owner, we will then transmit a Rental Agreement by fax, e-mail or post. The Rental Agreement will specify the rental price, extra charges (if any), amount of security deposit, and maximum number of persons who may occupy the property overnight, and when the final payment is due.

1.2 When you complete and return the signed Rental Agreement to us we recommend you keep a copy for your own reference.

1.3 The person who signs the Rental Agreement certifies that he/she is authorised to agree to its terms on behalf of all persons included on the Rental Agreement, including any persons who may be substituted/added at a later date.

1.4 The signatory must be a member of the party occupying the property and must be 18 years or over. Bookings will not be accepted from parties of young people less than 18 years of age.

1.5 Immediately upon receipt of any payment, we will mail you an Acknowledgement of Payment. This will note the remaining balance, if any, and when payment is due.

2. Payment

2.1 The initial payment required to secure a reservation is 50 percent of the total rental price. This payment will be collected from the relevant credit card or bank account by Villa Options upon our receipt of the completed Rental Agreement.

2.2 The balance must be paid not less than 10 weeks (70 days) prior to your arrival at the property. This must be accompanied by a security deposit, details of which will be sent to you with the Rental Agreement.

2.3 The Owner and Villa Options are entitled to treat your booking as cancelled if you fail to pay the balance and security deposit on time.

2.4 Some properties have different arrangements for payment of the deposit and balance. If applicable, this will be explained at the time of booking.

2.5 Bookings taken within 9 weeks of your arrival at the property must be paid in full, including the security deposit.

3. Our Duties

Villa Options (referred to in these Terms and Conditions as “we” or “Villa Options”) act as agents for the owners of the accommodation (“the Owner(s)”). We accept no liability in relation to any contract you enter into for the accommodation or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any Owner or supplier(s) or other person(s) or party (ies) connected with any arrangements. For all arrangements, your contract will be with the Owner. We are not a property management company. We/the Owner reserve the right to refuse a booking without giving any reason.

4. Contract

4.1 On receipt of your Rental Agreement and all required payments; we will confirm your booking by issuing a confirmation invoice on behalf of the Owner. This invoice will be sent to the person who has signed the Rental Agreement. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

4.2 A binding contract between you and the Owner will come into existence on receipt of your credit card details.

5. Security Deposits

5.1 A security deposit may be required to cover the cost of any damages or breakages to, or at the property, any additional cleaning, the cost of telephone and/or other services/utilities that are not included in the rental price. This amount is set by the Owner and will be collected at the same time as the second half of the rent, prior to your arrival at the property.

5.2 The cost of utilities and/or other services used by you or any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of such utilities and/or services or damage, the Owner is entitled to recover any additional costs from you.

5.3 Unless otherwise specified, security deposits will always be refunded to your credit card(s).

5.4 Generally we are able to return all or virtually all of a client's security deposit (minus any appropriate charges) within three weeks of departure. Sometimes we are obliged to withhold a small portion until the owner notifies us of phone charges for the client's stay. Delays may arise whilst waiting for utility bills as proof of damage. All security deposits are fully returned within 75 days of departure.

5.5 In the unlikely event that any dispute as to the amount of final charges to be deducted from the Security Deposit arises, we will, at your request, intervene with the owner to authenticate the claimed damage and mediate the dispute. However, since we have no facility for fact-finding or adjudicating the dispute, in most cases it will accept the owner's word as to the fact and the extent of the damage.

6. Access

The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning.

7. Security and valuables

Any valuables left at the property are left at your own risk. Neither we nor the Owner are responsible for any loss. When provided, burglar alarms must be activated, safes used and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. No refund can be given should you decide to vacate the property as a consequence of a burglary unless it can be proven that the Owner has failed to inform you of anti-burglary systems in the property.

8. Passports, Visas, documentation, health requirements

You are responsible for all members of your party’s travel and health documentation (passports, driving licences, vehicle registration documents, green card, motor insurance etc) and for any consequences arising from failure to carry correct documentation or to comply with all relevant passport or visa requirements.

9. Insurance

9.1 It is a condition of booking that all members of the party have comprehensive travel insurance, including cover for damage to the property and possible cancellation of your trip.

9.2 We cannot be held responsible for any problems arising out of the organisation of insurance.

10. Arrival and departure

10.1 Arrival is between 1700 and 1900 local time unless previously agreed with VILLA OPTIONS. If your arrival is delayed you must inform the person whose details will be provided to you upon payment of the balance. If you arrive after 19.00 (without making arrangement to arrive late) you may not be able to gain access to the property until the following day.

advise us at the time of booking. We will not be able to guarantee any changes can be made after the booking.

11. Cancellations

11.1 In the unlikely event of a significant change or cancellation of your booking by the Owner, we will inform you as soon as possible. If requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. Alternatively, we will refund all monies paid by you.

11.2 Any cancellation by you (for whatever reason) must be in writing. (This may include e-mail or fax). The effective date of cancellation is the date we receive written notification.

11.3 If you cancel 9 weeks or more prior to your arrival at the property you will lose your deposit.

11.4 If you cancel less than 9 weeks before your arrival at the property or the booking is cancelled due to your non-payment, the Owner shall be entitled to the full cost of the holiday from you. Security deposits are fully refundable in the event of cancellation by you.

11.5 We will endeavour to obtain a replacement client for the Owner. If a replacement is obtained, we will then refund all monies paid by you, less any difference between the price you paid for the property and the price paid by the replacement client.

11.6 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned.

12. Behaviour

12.1 You are responsible for keeping the property and all its contents and grounds in the same state of cleanliness, repair and condition as at the commencement of the holiday. You will be responsible for the payment for any breakages, loss or damage to the property caused by you. The Owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss, the cost of which exceeds the security deposit.

12.2 The person signing the contract is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination.

12.3 Only the persons stated on the completed Rental Agreement in the brochure may use the property unless otherwise agreed in advance by us and the Owner. The maximum numbers of people, including infants allowed at the property may not be exceeded. The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded. A pro rata sum will automatically be deducted from your security deposit for any additional adults/children.

12.4 We act as an agent for the Owner for the private rental of the property. If you intend to organise a function (e.g. party, wedding, cocktail party) at the property, you must seek prior permission from us and the property owner. Additional charges and/or an increased security deposit may be sought at the Owner’s discretion.

13. Property Description

13.1 VILLA OPTIONS accept no responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the Owner on our website nor can we accept responsibility for any descriptions which contain inaccurate incomplete or misleading information or errors and which have been supplied by us (as opposed to the Owner) except where this arises out of our negligence or that of any of our employees (providing they were at the time acting within the course of their employment.) We cannot be responsible for ensuring that the property is suitable in all respects for you or your party’s needs.

13.2 Owners reserve the right to make modifications to the property specification that are considered necessary in light of operating requirements. In the interest of continual improvement Owners reserve the right to alter furniture, amenities, facilities, or any part of any activities, either advertised or previously available, without any prior notice.

13.3 If we become aware of material changes after your booking has been confirmed we will advise you before departure.

13.4 Distances given are approximate. Times are approximate, based on driving, not walking.

13.5 Where an inventory is provided, it is in your own interest to see that this is accurate so that any loss/damage is not wrongly attributed. Please inform us of any discrepancies/malfunctions within 24 hours of arrival, after which time you will be deemed to be responsible.

14. Our liability and that of the owner

14.1 As we act only as agent for the Owner we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners.

14.2 If you have any complaints regarding any services we provide (as opposed to any provided by the Owner), you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

14.3 While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife. Terrorist activity (threatened or actual), natural disaster. fire, sickness, weather conditions action at an airport or port by any governmental or public authority, technical problems relating to transport airport regulations temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to 'force majeure' or Acts of God and other similar events beyond our control.

15. Your comments and complaints

15.1 In the event that you are disappointed with the property, you must first contact Villa Options by telephone on the day of your arrival who will then attempt to resolve the problem.

15.2 Complaints received at the end of the holiday will not be accepted. If you vacate the property before the departure date without notifying our local representative or the UK office you will forfeit your right to a refund.

15.3 If the problem was not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within 7 days of your return. We will forward your written complaint to the Owner and will within reason liaise with the Owner to assist in reaching a satisfactory settlement for all justifiable complaints regarding the property you may have. However, it is your responsibility to take the complaint up with the Owner directly if no satisfactory settlement can be reached.

15.4 Neither we nor the Owner can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner’s control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance. See clause 7.

15.5 We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.

15.6 In the event of discharge our liability shall be limited to the return of the sums paid to us in respect to the unused portion of the holiday calculated on a pro rata daily basis.

16. Additional services at extra cost

16.1 Payment for additional services you may require is normally made on location, although some suppliers may require a deposit to be paid prior to departure for items such as food. If the supplier asks us to collect and pass on such deposits to them this does not give rise to any liability on our part for these services.

16.2 Linen is included in the majority of properties. This is normally charged once a week. If you require more frequent changes you should request this at the time of booking, for which there may be an additional cost.

16.3 Beach and pool towels are never provided and therefore you should take these towels with you.

16.4 We recommend that you take your own cot linen for your baby’s comfort. If you do not wish to take your own, please check at the time of booking that cot linen is provided.

16.5 Electricity and usually end-of stay cleaning charges are included in all prices; electricity usage is based on average readings of meters in previous rental periods. Excessive usage will also be charged for. Properties left in an excessively unclean state will incur penalty charges. Garden/pool maintenance is usually but not always included. Heating for swimming pools will be charged extra. In some properties gas/water is extra, but this will be pointed out to you. Changes to the Rental Agreement incur a supplementary charge of £20. Items which are not included in the price will be pointed out at the time of booking.

17. Swimming Pools

17.1 Swimming pools may not be available all year round. If your rental period is outside [July & August], please check with us that the pool will be ready for use. We cannot be responsible for low water temperatures at any period.

17.2 Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location, layout, and depths of any swimming pool(s) at the property. Please take note of any pool warning signs, depth markings and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any property where there is a swimming pool.

17.3 Any gyms are used at the sole discretion of the party. Children under 16 are forbidden to enter and use a gym.

18. Law

This contract and all matters arising out of it are governed by English law. Any dispute, claim or other matter which arises out of or in connection with your booking, as opposed to your contract with the owner for your actual stay at the property will be dealt with by the Courts of England only.

19. Health and safety

You will be issued with a safety briefing on your holiday property prior to your arrival. Please note that non-European countries have different laws from the EEC and properties are subject to local laws.

20. Privacy

Villa Options is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.